If you have any thoughts on how we can improve our terms then please do contact us.
If you are looking for answers to a question you have please refer to our Frequently Asked Questions page.
Definitions and Notification of Changes
In Your Dog House may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by In Your Dog House. Your continued use of Inyourdoghousegifts.com after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
1. You must be 18 years of age or older or you will not be able to enter into a legally binding contract to buy or sell via In Your Dog House.
3. These terms shall be governed by and interpreted in accordance with the law of England and Wales.
4. You must not use In Your Dog House for any illegal or unauthorized purpose and you agree to comply with all ‘local’ laws regarding online conduct and acceptable content such as libel law and must comply with all local jurisdiction.
5. You must not breach any laws, sell any counterfeit items or otherwise infringe the copyright, trade mark or other rights of third parties.
6. You must not threaten, intimidate, harass or otherwise abuse any other In Your Dog House user.
7. You are responsible for maintaining that the content you submit is your own and is not owned by others.
8. You are solely responsible for your behaviour and conduct on Inyourdoghousegifts.com including use of all content and data including images [graphics and photos], audio and video clips, links and text [such as conversations] that you post to the Inyourdoghousegifts.com website.
9. You must not modify or adapt or ‘hack’ Inyourdoghousegifts.com or seek to create another website or communication to users that implies it is associated to Inyourdoghousegifts.com
10. You must not produce unwanted communications [spam] to other users of In Your Dog House.
11. You are responsible for keeping your password secure.
12. You must not transmit or seek to transmit any viruses or worms or any code that seeks to alter the behaviour of the In Your Dog House site or that is in any way destructive.
13. Under no circumstances will In Your Dog House Ltd. be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; © loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of In Your Dog House regardless of the form of action.
Goods for Sale – Handmade
14. If you seek to sell products then all goods sold as “handmade” must be deemed not to have been produced through “mass production” methods and must be the original design or produce of the seller. See our In Your Dog House Sellers Handbook for our policy on what is allowed for sale.
Content and Copyright
15. You [“the user”] in using In Your Dog House allow In Your Dog House the right to re-use, edit, modify, re-purpose and re-publish the content. “You” retain rights over copyright of all such content yet provide a license for In Your Dog House to use this content both on and offline in perpetuity.
16. You must not post, list or upload false, inaccurate, misleading or defamatory content (including personal information).
17. You must not copy, modify, or distribute In Your Dog House’s copyrighted works or trade marks, or other content from the Site, without our express consent. You may use the logo to promote that you are selling your goods on our site. The In Your Dog House logo and trademark are owned by Elaine Brown Projects Ltd.
19. By submitting your content you grant In Your Dog House a perpetual, royalty-free right to reproduce your work for the purposes of marketing the service and your work [for example: ‘adverts’; blog posts; search engine optimisation; printed and web related marketing material; books etc.].
20. Your content must be your own original work which you have the right to make available and is not defamatory, does not infringe any law and indemnify In Your Dog House against all legal fees, damages and other expenses that may be incurred by In Your Dog House as a result of your breach of the above warranty.
Sales and Returns
21. You must post items purchased from you after receipt of payment in the time frame specified in the listing unless you cannot authenticate the buyer’s identity in which case you must notify In Your Dog House staff immediately.
22. You must be able to form a legally binding contract of sale to be a member of In Your Dog House. This restricts membership to those of 18 years of age or over unless you have the explicit permission of your parent or guardian who must supervise [and be ultimately responsible for] the account.
Data and Privacy
23. Elaine Brown Projects Ltd. is registered as a data controller with the Information Commissioners Office. We aim to follow and encourage best practice with use of personal data. Registered number: Z9107550.
24. You must not collect information about users, including email addresses, without their express consent.
25. You must not hold multiple accounts in order to sell the same goods as this constitutes ‘spam’ and unfair manipulation of the In Your Dog House service.
26. You must not solicit for new business on In Your Dog House or use Inyourdoghousegifts.com to send unsolicited communications except to ask or inform others about In Your Dog House business (items, postage etc.). Any such action will result in your account being deleted and possible action taken with your company or ISP(internet service provider).
Changes to the Service
28. In Your Dog House retains the right to terminate or change the service for any reason at any time without notice.
Marketing and Linking
31. You shall not link out from In Your Dog House to your own shop or other selling platform. In Your Dog House is to be primarily used as a platform for selling and not as a lead generator / marketing platform for your own site or other services and platforms.
32. You agree to pay the fees set out in our Fees Policy.
If you break the above terms then your account will be suspended and possibly terminated. In Your Dog House seeks to promote legal activity and well behaved conduct on its site however, you understand and agree in using the site that In Your Dog House is a ‘place’ and is not responsible for the content posted on the site and that you may be exposed to content and behaviour that contravenes the above Terms and as such you use the In Your Dog House service at your own risk.
Legal Information: what sellers need to comply with
In Your Dog House is a platform for people/businesses to sell to buyers. The legal contract for the purposes of any transaction between a buyer and a seller rests with the buyer and the seller and not In Your Dog House.
This article sets out the key things you need to know and do as a seller to comply with UK law.
1. Compliance with Distance Selling Regulations
One of the key requirements for sellers is set out in the European Distance Selling Regulations (sometimes called the DSRs for short) set out the legal requirements for selling online. As a Seller on In Your Dog House you are legally bound by these regulations and form part of the legal rights on the consumer.
Delivery details. The standard postage terms for In Your Dog House are 3 days. If your item is not able to be posted in 3 days then you must state when it will be posted - this should be in the item description. All items must be received by the buyer in less than 30 days.
As a seller on In Your Dog House you agree to comply with relevant UK law by:
Stating your business address (even if this is your home address). This information is provided in the email to the buyer so you should make sure you have added your address on your shop set up / edit screen (via your dashboard). The buyer has a legal right to this information and it is not optional. If you don't provide it you are trading illegally.
Cancellation of the transactions
The buyer must inform you if they wish to cancel the order and they must do this in writing (email is sufficient, but they can also use our standard form.) Please contact the buyer to organise the return of the goods. Upon receipt of the returned goods, or evidence from the buyer that they have sent the goods back (whichever is soonest), In Your Dog House must provide a full refund of the cost of the item and any postage costs within 14 days. In Your Dog House has a right to deduct monies from refunds where goods "show signs of unreasonable use leading to diminished value". We cannot usually deduct for removal of packaging to inspect the item, but we can deduct for damage or wear and tear where the item has not just been checked but used. Custom orders are exempt from cancellation unless faulty.
Returns policy for goods that are not faulty
In using In Your Dog House you agree that the buyer has a right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer's right in UK law). They have the right to do this up to seven days after receipt of the items and a refund must be made within 7 days of you receiving the returned goods, or proof of the buyer has sent the goods back (whichever is soonest). The buyer pays for the cost of return postage. Custom orders are exempt from cancellation unless faulty.
Returns policy for faulty goods. The consumer has a right to return goods if they develop a fault up to six months after receipt of the goods. Depending on the circumstances, the buyer may be entitled to a free repair, replacement or a full or partial refund.
If the item is lost in transit then, unless you can prove otherwise, you assume the contract is terminated and you must provide a refund or deliver the same item.
Distance Selling Regulations
Citizens Advice Bureau on Consumer Rights Act 2015
2. Regulation around certain types of goods
All In Your Dog House sellers must comply with UK product legislation, including the following:
- The General Product Safety Regulations
- The Toy Safety Regulations
- The Furniture and Furnishings Fire Safety Regulations
- The Hallmark Act 1973
In all cases you should make sure your work complies with the above legislation. If in doubt contact your local trading standards office.
You can find more information on your legal responsibilities as a seller and manufacturer here www.gov.uk/guidance/product-safety-for-manufacturers
3. Marketing information and personal data
In using In Your Dog House you agree not to contact your buyers other than to arrange the safe delivery of goods ordered. Spam is a modern monster so let's not feed it!
4. Sales and Returns Policy
The sales contract is between each individual "seller" and the “buyer”. In Your Dog House provides a service to facilitate that contract but is not responsible for it or its fulfilment.
All sellers agree to abide by the Consumer Protection (Distance Selling) Regulations 2000 http://www.legislation.gov.uk/uksi/2000/2334/contents/made. This law protects the consumer when buying over the internet or by mail order and applies to all member states of the EU.
In Your Dog House aims to make it easy for sellers to comply with the DSR and consumer law, however, all compliance is the responsibility of the seller.
Sellers must post items purchased within three (3) working days of receiving payment unless otherwise clearly stated on the product description OR if the buyer’s identity and / or address cannot be authenticated, in which case sellers must notify In Your Dog House. All items must be received by the buyer in less than 30 days.
In using In Your Dog House, sellers agree that the buyer has a right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer's right in UK law). They have the right to do this up to 14 days after receipt of the items and a full refund including the cost of the outgoing postage must be made within 14 days of the seller receiving the returned item(s), or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner.
Unless the seller has stated otherwise, the buyer is responsible for paying for the cost of return postage.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Cancelling a transaction
The buyer must inform the seller if they wish to cancel the order and they must do this in writing (email is sufficient, but they may also use a standard returns form.) In Your Dog House must provide a full refund of the cost of the item and any postage costs within 30 calendar days of receiving the returned item(s), or within 30 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner. If the goods have not yet been sent, refunds must be provided within 30 days of receipt of the notification of cancellation.
Return of faulty goods
The consumer has a right to return goods if they develop a fault within six months of receipt of the goods. Depending on the circumstances, they may be entitled to a refund (full or partial), a repair or replacement.
If the item is lost in transit then, unless proven otherwise, the seller should assume the contract is terminated and provide a refund or deliver the same item.