One of the key requirements for sellers is set out in the European Distance Selling Regulations (sometimes called the DSRs for short). This sets out the legal requirements for selling online. As a Seller on IYDHG you are legally bound by these regulations and form part of the legal rights on the consumer. You need to provide:
1. Delivery details.
The standard postage terms for IYDH are 3 days. If your item is not able to be posted in 3 days then you must state when it will be posted - this should be in the item description. All items must be received by the buyer in under 30 days.
2. As a seller on IYDH you agree to comply with relevant UK law by:
Stating your business address (even if this is your home address). This information is provided in the email to the buyer so you should make sure you have added your address on your shop set up / edit screen (via your dashboard). The buyer has a legal right to this information and it is not optional. If you don't provide it you are trading illegally.
3. Cancellation of the transactions
The buyer must inform IYDHG if they wish to cancel the order and they must do this in writing (email is sufficient, but they can also use our standard returns form.) Please contact the buyer to organise the return of the goods. Upon receipt of the returned goods, or evidence from the buyer that they have sent the goods back (whichever is soonest), you must provide a full refund of the cost of the item and any postage costs within 14 days. You have a right to deduct monies from refunds where goods "show signs of unreasonable use leading to diminished value". You cannot usually deduct for removal of packaging to inspect the item, but you can deduct for damage or wear and tear where the item has not just been checked but used. Custom orders are exempt from cancellation unless faulty.
4. Returns policy for goods that are not faulty
In using IYDH you agree that the buyer has a right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer's right in UK law). They have the right to do this up to fourteen days after receipt of the items and a refund must be made within 14 days of you receiving the returned goods, or proof of the buyer has sent the goods back (whichever is soonest). The buyer pays for the cost of return postage.
Custom orders are exempt from cancellation unless faulty.
5. Returns policy for faulty goods
The consumer has a right to return goods if they develop a fault up to six months after receipt of the goods. Depending on the circumstances, the buyer may be entitled to a free repair, replacement or a full or partial refund.
6. Item lost in transit
If the item is lost in transit then, unless you can prove otherwise, you assume the contract is terminated and you must provide a refund or deliver the same item.
7. Product safety
All sellers must comply with UK legislation, including the Consumer Protection Act and the General Product Safety Regulations.
8. Liability Insurance
Product liability insurance insures sellers against any damage caused by their products. We need to ensure that you have this insurance in place.