IYDHG logo

FAQS - Seller


FAQS - Seller

I am not a UK designer can I still sell on In Your Dog House Gifts?

No sorry not at present

What do I need to become a seller?

Becoming a seller with us is super easy. All you need to do is get in contact with us with some information about your products. If these products match our requirements – stylish and contemporary homeware for dog lovers - we will send you the sellers’ handbook with all the information you need to set up your own individual store.

What can I sell on IYDH?

We are selling dog inspired homeware items.  Products will fall into the following categories.  As the site develops we shall expand the range of categories. NOTE your products can be listed in several different categories. Products can be searched by product, breed, designer and price.

Category

Products

Homeware

Clocks | vases | chalkboards | coasters

Kitchenware

Tea towels | oven gloves | aprons | trays

Ceramics

Mugs | plates | jugs | tea pots | vases

Textiles & Fabrics

Cushions | Blankets | throws |

Accessories

Make up bags | tote bags | clocks

Stationery

Cards | Calendar | Wrapping paper | notebooks

 Fees and Commission

There is currently no joining fee.  We charge 25% commission of the listed price on all products sold on the IYDHS online store. Any postage costs, which you can specify, can be charged on top of your listed price.   We do not take commission from any postage / shipping costs incurred.

What price do we sell at and what price is commission taken from?

You provide us with your retail price. Our 25% commission is taken from this retail price.  For example if your mug is priced at £12.  We take 25% commission, which is £3.

How are postage and shipping costs calculated?

When you set up your store you can specify your postage and shipping costs.  If you state which carrier you use i.e. Royal Mail or DHL we can upload their shipping costs.  Any costs will be charged in addition to the product price unless you state otherwise i.e. free delivery for orders over £50

How do we get paid?

IYDH customers pay us for all products sold via our site.  We provide you with a sales summary and pay you the listed price for the items sold less commission together with any postage / shipping costs.

What about VAT?

All prices listed for you products must include VAT if you are VAT registered.  If you are not VAT registered they will not include VAT. 

What is the ‘Sellers Handbook’?

The sellers handbook is full of all the information you need to help you understand how In Your Dog House Gifts operates, including: fees, receiving payment, setting up items for sale, delivery and returns, cancellations, and more.

I have further questions?

If you have read the sellers handbook and still have question, please email us directly and we will be in contact to explain any questions you have.

Customer hasn’t paid?

You will not receive the order message until the customer has fulfilled the payment.

Didn’t receive the order message

This an important step in the order process, if an order has not been fulfilled within the required days we will be in touch to check you have got the order message – so it should not be missed.

However, if you feel orders should be coming through to you and are not please get in direct contact.

Customer returns

Customers are advised to return products directly to the seller within 7 days.  If they return items purchased from multiple sellers they are advised to return these to In Your Dog House. Please see our returns policy for further details.

Wrongly dispatched

If you have accidently dispatched the wrong item, we will ask the customer to return the wrong item and to re ship the new item with a return of the delivery cost as a gesture of good will.

What do you need from us?

  • Images within the size guide
  • Product title
  • Product description
  • Amount of stock you have available to be sold on the site
  • Shipping
  • Return address