FAQS - Customer

Can I buy more than one thing at once from more than one designer?

Yes, add as many items, from as many different ranges as you wish. You may edit the quantity of items, or remove items by reviewing your basket. Once you have gone to the check out your shipping cost will be calculated (see more details on shipping below).

How much does postage cost?

Postage is priced differently per designer. The postage charges are shown when you check out.. They will be different depending on where the items are being shipped to and how many items are being sent. The postage costs for any order will display in your basket before you confirm your payment so you can see how much they cost in total. Postage costs are set by the individual designer so if there is anything unusual or unexpected here, please contact us.

How do I pay for my item(s)?

In Your Dog House Gifts accepts credit/ debit card payments and Paypal.

I can’t pay for my items/ place my order?

If you cannot continue the payment with Paypal please go back to the checkout and use the credit/debit option. If no payment options are being taken this is a technical glitch, please report it to us immediately using the “contact ” tab – the issue will usually be resolved within 24 hours.

I do not live in the UK, can I still purchase through In Your Dog House Gifts?

Yes our designers ship internationally. We support a range of designers on the site, and the shipping costs vary for different designers.

How are items dispatched?

As soon as your order is placed and paid for we automatically contact the designer(s) who will dispatch your items.  Each designer is responsible for sending their own products so if you order from more than one designer you will receive your items separately.

When will I receive my order?

Products are aimed to be delivered within 5-7 working days. The time of delivery will vary depending on the designer you have chosen and country you have ordered from. Please see our shipping guide for more detail or if you have a direct query about where your item is please do not hesitate to contact us and we will look straight into this.

How can I return my item(s)?

The return address is provided on the delivery note.  The item(s) you are returning must be returned to the designer who sent you your items. If you are returning several items from different designers please use the returns form, which you can find in the menu at the bottom of the homepage. There should not be a mix up however in the case that this does occur please use the “contact ” tab. Please note if goods are not returned to the designer a refund cannot be offered.

Please see our returns policy which is provided at the bottom of the homepage.

I received the wrong item?

In the case of this, In Your Dog House Gifts apologies in advance. Please use the “contact” tab and we will get this issue resolved immediately.